Refund policy

Return & Refund Policy

At AMBERUAE.STORE, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return in accordance with the conditions below.

1. Return Period

Customers may request a return within 7 days of receiving their order.

To be eligible for a return, the item must be:

Unused and unworn
In its original condition
In the original packaging, where applicable

2. Items That Cannot Be Returned

We may not accept returns for items that:

Have been used or worn
Have been damaged after delivery due to customer use
Are missing their original packaging or accessories
Are returned after the applicable return period

3. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from the item you ordered, please contact us as soon as possible after delivery.

Please provide:

Your order number
A description of the issue
Clear photos or videos showing the item and the problem

After reviewing the issue, we may offer a replacement, exchange, or refund, as appropriate.

4. Change of Mind

If you simply change your mind about your purchase, you may request a return within the return period, provided the item meets our return conditions.

All money-back returns will be done within 24 hours

5. Refunds

Once we receive and inspect the returned item, we will notify you whether your return has been approved.

If approved, the refund will be processed using the applicable refund method.

The time required for the refunded amount to appear in your account may depend on your bank or payment provider.

6. Exchanges

If you would like to exchange an item for another size, color, or product, please contact us within the return period.

Exchanges are subject to product availability.

7. Return Shipping

For returns caused by a customer changing their mind, choosing the wrong size, or ordering incorrectly, the customer may be responsible for applicable return delivery or collection charges.

If the item is defective, damaged on arrival, or incorrectly supplied by us, Gaizka Store will arrange an appropriate solution in accordance with our return procedures.

8. Cash on Delivery Orders

For Cash on Delivery orders, any approved refund will be processed through a refund method agreed with the customer.

Additional information may be requested to process the refund securely.

9. How to Request a Return

To request a return, please contact our customer service team with: +971 52 955 2279

Order Number:
Customer Name:
Reason for Return:
Photos/Videos (if applicable):

Please do not send an item back without first contacting us and receiving return instructions.

10. Policy Changes

AmberUAE reserves the right to update or modify this Return & Refund Policy when necessary. The latest version published on our website will apply to purchases made after the policy is updated.